Wrongly Billed for service which was terminated

On April 2024 i sent a request to have my home connect subscription cancelled and i received a cancellation email stating that my request was successful; Please see below From: <***> Date: Monday, April 1, 2024 Subject: Home-Connect SP Cancellation Confirmation To: @gmail.com

Good day Boitumelo Modisane

This is to confirm that Home-Connect have processed your cancellation accordingly.

Kind Regards, Home-Connect Team *** ***

However, on the 10 June 2024 i got an sms stating that my account is in arrears and i have been calling to ask how because i had asked to have the service terminated. I cannot seem to have my query resolved. On the 14th June 2024 a consultant confirmed that this request was sent and the legal team also acknowledged the cancellation request however today 19 June 2024 there seems to be a change of story. To confirm that the request was acknowledge i have not been receiving any statements since April 2024 till date.