BT
Boitumelo T
1 reviews | Active since Oct 2023
03 Jul 2024, 14:29
Wrongfully Billed for an Account Which was closed in April 2024.
I logged a complained on the 19th June regarding wrongful billing for an account what was closed in April 2024 and Home Connect has not resolved this and does not care to give me feedback unless i call or send emails.
The last response was as below: Re: Home-connect Billing MODB004 [405LTBS] [#704611] [40E132J] [#714083] [#714084] [41HBRHF] Inbox
Customer Care <***> Fri, Jun 28, 4:15 PM (5 days ago) to me
Good day I hope you are well, Please note that this is being investigated. Please rate our service from 1-5, 5 being excellent! 1 2 3 4 5 Kind Regards Buhle Nongenga Image result for home connect logo Tel: *** Email: *** Rate my Service: https://www.hellopeter.com/home-connect ftwI
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Home-Connect's replyOfficial
03 Jul 2024, 14:32Dear Boitumelo, Thank you for reaching out to us regarding the unresolved issue with your billing for a closed account. I apologize for any inconvenience this has caused you. I understand your frustration with the lack of feedback and communication regarding your complaint. Rest assured an agent will be in contact shortly to assist.
Home-Connect's reply03 Jul 2024, 14:32
Official
Dear Boitumelo, Thank you for reaching out to us regarding the unresolved issue with your billing for a closed account. I apologize for any inconvenience this has caused you. I understand your frustration with the lack of feedback and communication regarding your complaint. Rest assured an agent will be in contact shortly to assist.