Wrongfully Billed and Default on my name...

Wrongfully Billed and Default on my name...

I am not getting feedback with home-connect. I took services with home connect last year; after we were asked to move out as the owner sold his place, we had no other choice but to cancel the Fiber line. I called the call centre and spoke to an agent, and she told me that a 30-day notice has to be made to the account. I asked them to send me the bill for the month of service rendered and then the 30-day notice. It was over R1000. I made the payment and confirm that they needed to please cancel as where we moving does not support your area coverage (Not my fault).... a few months later, I got an email from Home-connect stating I owed them R2570 if it was not paid they will take legal actions, this was around October last year, 2022. I was then on the phone, email and every time, I keep getting transferred and nobody could give me a reason, Now 2 months ago I see a default listing on my name, ARE YOU KIDDING ME... How can you legally add a default on my name when I ask for statements where I have access to my account and what services am I paying for? Then when I call, nobody can help me.

This is not acceptable, I was clearly informed that if I paid my notice, my services will be cancelled, Now R2570 from where and for what?

I want this resolved ASAP, or I will take further legal action.