CV
Cameron V

1 reviews | Active since Aug 2021

16 Mar 2022, 11:34

Would have cancelled my subscription if not for one person that really knows how to work with customers

HomeConnect probably has the worst service from any other company when it comes to moving addresses. For two weeks had no feedback what so ever, even when I finally lost it and started phoneing non stop and sending emails I still didnt get anywhere with this company. Just headache after headache. I have to give a certain employee at HomeConnect a shout out tho. If it wasn't for her, I dont know how many weeks I still wouldv'e had problems and would have most likely cancelled my subscription with HomeConnect. Mikayla Reddy, she is your go to if ever you should have any problems, make sure to ask for her and your querry wil not just get resolved super fast but she stays in communication with you the entire way. Everyone at homeconnect can learn from her on how to be a great costomer service consultant, aswell as not just keep customers but also bring in new ones thanx to the great reviews she gets for doing her job the way she does it. Thank you Mikayla, just because of you I will stay with home connect.

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Replies (3)
Home-Connect
Home-Connect's reply16 Mar 2022, 13:57
Official
Thank you for your feedback Cameron. 
We pride ourselves on our Customer Service and will be sure to make the necessary changes to ensure that this does not happen in the future. 
We apologize for your experience.
Kind Regards, 
Home-Connect Team
CV
Cameron V's update16 Mar 2022, 14:45
Reviewer Update
Not a problem. Like I said I was fed up but you have yourself a true gem in Mikayla Reddy. I cant seem to change my review rating but if I could I would make it 5 starts just because of how good her service was. Everything is sorted with my internet now so I do appreciate. I will write a better review in the near future. Thank you HomeConnect and Mikayla Reddy
Home-Connect
Home-Connect's reply16 Mar 2022, 14:48
Official
Thank you Cameron for the feedback . 
We look forward to serving you with excellent service going forward .