Worste experience in my life.

Worste service ever. I had an application starting on Jan 23, There is a vumatel installation already done by the previous tenants. I was told that the line was still active by another ISP and they had to contact Vumatel to open the line, which i understood.

I was told that when the line was opened it would take 24-72 hours then ill be connected.

Its been 3 weeks now and the communication between ISP and Vumatel is non existing it seems, Nano fibre was appointed to do a new line installation and after contacting me i explained once again that there was a l8ne already installed and needed a router and AC Adapter to the ONT as im using my personal one to power the ONT.

Ive sent pictures to Home-connect via email and whatsapp. Every time there is someone else i spoke to and this time im done. No one seems to want make extra effort. They just keep escalating it to the operations and they escalate to Vumatel but nothing is being done about it.