JG
Jessica G
1 reviews | Active since Apr 2021
11 May 2021, 08:14
WORST WORST WORST - DO NOT SIGN UP
I initially reviewed great service from the agent I spoke to re signing up. BUT that is where the service ended. I have paid since signing up without receiving any proper connection. The line is so unstable, having depended on the internet for both work and school, it has been an absolutely frustrating experience already. I am not going to cancel with these people who clearly have major technical issues and go with a more reliable ISP. The WORST ever! Missed meetings and deadline and my kids have missed tests and assessments and many classes because of this useless experience!!
Helpful (0)
Replies (2)0
Replies (2)
Home-Connect's replyOfficial
12 May 2021, 08:09Good day Jessica G, we believe a technician has assisted with your query.
Home-Connect's reply12 May 2021, 08:09
Official
Good day Jessica G, we believe a technician has assisted with your query.
JG
Jessica G's updateReviewer Update
12 May 2021, 08:38Good morning - I woke up AGAIN TODAY, 7th day in a row since my internet was activated by Home Connect - WITHOUT internet connectivity. Yet again, I had to make a call in the morning, to your support to sort out the issue. It is a daily occurrence - in the mean time - my children have to be transported to another suburb to use internet at their Dads so that they can do their online schooling. My work a delayed every morning because I cannot deliver my report every day before 7 like I should be doing. So NO! Your technicians have NOT RESOLVED MY PROBLEM. It has been a daily occurrence, with no guarantee I won’t have this same issue tomorrow! Please do not simply reply here, just to keep a good response rating! Your infrastructure need serious attention and I have suffered so much because your product did not meet what you promised! I have spent R100’s in data and used my fuel budget in 8 days what was meant for the entire month, driving up and down from my home, to use internet to work and for my kids to do their schooling. So don’t lie on this platform that you have done your job because you have not!
JG
Jessica G's update12 May 2021, 08:38
Reviewer Update
Good morning - I woke up AGAIN TODAY, 7th day in a row since my internet was activated by Home Connect - WITHOUT internet connectivity. Yet again, I had to make a call in the morning, to your support to sort out the issue. It is a daily occurrence - in the mean time - my children have to be transported to another suburb to use internet at their Dads so that they can do their online schooling. My work a delayed every morning because I cannot deliver my report every day before 7 like I should be doing. So NO! Your technicians have NOT RESOLVED MY PROBLEM. It has been a daily occurrence, with no guarantee I won’t have this same issue tomorrow! Please do not simply reply here, just to keep a good response rating! Your infrastructure need serious attention and I have suffered so much because your product did not meet what you promised! I have spent R100’s in data and used my fuel budget in 8 days what was meant for the entire month, driving up and down from my home, to use internet to work and for my kids to do their schooling. So don’t lie on this platform that you have done your job because you have not!