KF
Kreesan F
1 reviews | Active since Sept 2017
12 Jun 2025, 13:38
Worst technical assistance
One of the worst experenices when it comes to problems with internet with Home-Connect. I have had no internet now for almost a week! Yet know one is able to advise what the actual problem is. Been told so many different versions and now i am at a point that i rather want to cancel this terrible service and move to Afrihost or any other ISP that is better than Home-Connect. Home-Connect is a no go for service.
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
12 Jun 2025, 13:40Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply12 Jun 2025, 13:40
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
KF
Kreesan F's updateReviewer Update
12 Jun 2025, 14:33If the agent is not clued up or knows what needs to be done then i don't think you should call as being told different versions of the problem is now more frustrating then the actual problem. It does seem that Home-Connect agents have no clue so i am not sure if its a training thing or if thats just what kind of support and customer service staff you guys hire!
KF
Kreesan F's update12 Jun 2025, 14:33
Reviewer Update
If the agent is not clued up or knows what needs to be done then i don't think you should call as being told different versions of the problem is now more frustrating then the actual problem. It does seem that Home-Connect agents have no clue so i am not sure if its a training thing or if thats just what kind of support and customer service staff you guys hire!
KF
Kreesan F's updateReviewer Update
12 Jun 2025, 18:23I would like to commend Mfundo for his service he provided me today, I do believe he is the only competent person you have there. Thank you Mfundo for going the extra mile for also getting a new router sent to me on the very same day you started assisting and ensuring once you touched something, you get it sorted. My internet is back up and running finally.
KF
Kreesan F's update12 Jun 2025, 18:23
Reviewer Update
I would like to commend Mfundo for his service he provided me today, I do believe he is the only competent person you have there. Thank you Mfundo for going the extra mile for also getting a new router sent to me on the very same day you started assisting and ensuring once you touched something, you get it sorted. My internet is back up and running finally.