Worst service provider

I've been with Home-Connect for nearly three years and since day one I have only ever had poor service. Starting with my invoices. In the month of April alone, I called Home Connect three times to query my account. I eventually received a call from the manager Marcus, whereby he explained the account detail which I requested proof of and he responded with "Well clearly my word is not good enough, so I'll get the account person to email you". Two weeks later and still I have the same account query with an additional fee of R 798 for a 25/25 line which is unexplainable because this line for this price does not exist. When I inquired via WhatsApp, I was advised an hour later that this is a price increase. This is incorrect. Nowhere on the portal is there 25/25 line for R798. I also cannot see where and how my discount has been allocated. I would not recommend this company at all