Worst service provider ever

This is day 3 of **** internet. Started on the morning hours of Jan 1st 2025. Sudden poor connection and disconnects. Speed tests run and show varying speeds from 0.18 mbs download to 0.8m upload.

Why am I paying R648 for absolute trash service. I should be getting 60mbs down/ 30mbs up. There is 0 communication from your side regarding updates to the situation, one generic sms stating you are aware means nothing when there is no follow up updates and 0 urgency to try and solve this matter. It's affecting countless people who depend on your product for their daily livelihood.

I expect a reimbur*****t for the 3days lost to my monthly statement.