NT
Narissa T
1 reviews | Active since Dec 2023
03 Dec 2023, 08:55
Worst Service provider ever
I started my application in the last days of October. Requested that everything should be in place and in working order by 29November. Only to receive my router 2December and don't think for a second you will get assistance to activate your account or even talk to someone over a weekend. No, if it's ot Monday from 8 am to Friday 16h00 you will have ZERO help.
Hate this you guys... Wish I went with a different company
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Home-Connect's replyOfficial
03 Dec 2023, 10:25Dear [Customer],Thank you for reaching out to us with your concerns. I understand how frustrating it can be when there are delays in receiving equipment and difficulties in getting assistance when needed. I apologize for any inconvenience caused.I apologize for the delay in delivering your router. We strive to ensure that all equipment is delivered within the specified timeframe. However, there may be unforeseen circumstances that can cause delays in the delivery process. I apologize for any inconvenience this may have caused.Regarding the availability of assistance, our customer service is open from Monday to Friday, 8 am to 4 pm. I apologize if this has inconvenienced you over the weekend. We understand the importance of having support available at all times, and we will take your feedback into consideration to improve our services.If you are experiencing any issues with activating your account, I would be more than happy to assist you. Please provide me with your account details, and I will do my best to resolve any concerns you may have.Once again, I apologize for any inconvenience caused. We value your feedback and will use it to improve our services in the future. If there is anything else I can assist you with, please let me know.Best regards,MenziCustomer Service Advisor
Home-Connect's reply03 Dec 2023, 10:25
Official
Dear [Customer],Thank you for reaching out to us with your concerns. I understand how frustrating it can be when there are delays in receiving equipment and difficulties in getting assistance when needed. I apologize for any inconvenience caused.I apologize for the delay in delivering your router. We strive to ensure that all equipment is delivered within the specified timeframe. However, there may be unforeseen circumstances that can cause delays in the delivery process. I apologize for any inconvenience this may have caused.Regarding the availability of assistance, our customer service is open from Monday to Friday, 8 am to 4 pm. I apologize if this has inconvenienced you over the weekend. We understand the importance of having support available at all times, and we will take your feedback into consideration to improve our services.If you are experiencing any issues with activating your account, I would be more than happy to assist you. Please provide me with your account details, and I will do my best to resolve any concerns you may have.Once again, I apologize for any inconvenience caused. We value your feedback and will use it to improve our services in the future. If there is anything else I can assist you with, please let me know.Best regards,MenziCustomer Service Advisor