Worst service provider and non exsintant customer service.

I joined home connect on 18 june and from the start my line speed is not even 5mb/s and i am supposed to ha e a 30/5 line i never had this problem with my previous service provider. When you phone them it rings and rings and then just drops no one answers. If you request a call back it never happens the whatsapp number does not work you cannot zpeak to a live agent that option is there but is notworking. I sent emails and everyday i am just told that the problem is on frogfoots side. I phoned frogfoot and they inform me that there is no problem from there side. Home connect just doea not have any customer service. But at the end of tbe month i must still pay for n 30/5 line that i dont even have. If i knew this i would have stayd with my previous service provider skyband. They always answer at customer service they even whatsap you back emmediatly.