Worst Service no feedback no sense of urgency.

Placed order, paid, did not get any update, weeks later I check with them, they tell me order with Vuma, check with Vuma they say they dont have my order. after several attempts to align both parties I had no choice but to cancel my order, 8 days later they are still cancelling and I am still doing follow ups no feedback from Home-connect. now I am still stuck because Vuma put my address on hold until the cancellation goes through, so I can not move ISP's. very disappointing.