Worst service I have ever received from an Internet service Provider

I can't even begin to describe how furious and disgusted I am with the ISP I have been with for the past 18 months. My wifi was switched off on the 2nd of March (no idea why - I paid the account), I logged a call via their terrible App (only works intermittently) on the 3rd of March.

After the first 10 days of silence, a technician was dispatched, even though I told them the problem was with the router and not the fibre line. Because I'm clearly just an idiot customer who knows nothing, a technician was sent out on 13 March and confirmed that all their systems are operational (Fault B***), thereby closing the ticket. Colour me shocked.

At this point, the only knowledgable and competent agent that seems to work there, Pumelele Buthelezi, contacted me, and I felt hopeful, He was the only person who could help me in January with the same problem. He confirmed it was the Router and that it would need to be replaced.

From the 18th, I started getting incessant phone calls - sometimes 10 in an hour - from a different HomeConnect agent, and ANOTHER technician was sent out (while I was not at home). They notified that they tried to send a technician, but that I was not home. What does that mean? Were they trying to blame the customer while also wasting Openserve technicians' time?

At my wits end, I sent an email to all now involved to cancel the contract immediately. The response? "Mam, you will have to pay for April as well, as our policy requires 30 days CALENDAR notice. Since when does policy over-ride common sense?

The friendly folk from my new ISP delivered my new modem in 2 days (as promised) at a cool monthly rate of R498 - almost half of what I was paying. Sounds like a win for me, finally!

PS. I sent this email on the 18th of March. Today - 20 March - I received a notification to say my service is suspended due to non-payment. I have the proof of my debit order - R988!!!! - going off successfully. ***