Worst service from HOME CONNECT......

So fibre came to the area and I had joined with Home connect.... I must say this was the biggest mistake that I have ever made. first my problem started with the activation which I struggled for 2 days with... Agents kept promising me a call back and a solution to my issue but nothing was done until I requested for a supervisor to call me back... while experience this issue I had received a bill for August (pro rata bill), called the customer care line and I was advised a ticket was lodged to the accounts department and the invoice will be corrected. After my line was connected and with all the broken promises that I had received from home connect agents I decided to email the accounts department to have a new invoice for August .Again this seems to be a nightmare to deal with home connect, cause now they say I have to pay for services that I didn't receive. So home connect please tell me : I will pay your pro rata bill for August since this problem will not go away , will you pay me my salary for the days that you promised to connect me but couldn't ?????? All i got was apologises and broken promises....is there a problem with your agent or home connect itself...….from day 1 I have received terrible service and empty apologises.