Worst service experience Home-connect

This is my honest review, I've never experienced such a long waiting period before for fibre installation until now with Home-connect. The only easy part was the payment process. The first 3 days they are frequently in communication with a customer until they cease to communicate. I've already written 3 complaints to the Home-connect team and still have not received any word. My fibre was scheduled to be installed a week ago and no one showed up. I've been calling and writing complaints ever since. The call centre agents are not at fault so I've been very civil and humbled calling them for updates and feedback. Till this day I've yet to receive feedback. 2 weeks later which is now, I'm just about ready to ask for a refund because I'm extremely disappointed and dissatisfied as a customer. I wouldn't recommend Home-connect to anyone going further nor would I want to continue using there services