WORST SERVICE EVER FROM HOME CONNECT

I app**** for address change in July. Because I moved from Openserve to Metro Fibre it took a couple of days to confirm coverage. This process took place between the 23rd of July to the 26th of July.

During this time I received my invoice for July, but at this stage it was the 3rd month I paid for the service without using it as I was in between addressed and wanted my account to stay open until I new where I was going to live.

During the application time, I told the agent that if I have to pay the R706 for the old line PLUS the new installation, I am cancelling the new installation and that I would rather then go with another service provider. After the agent consulted with her supervisor, I was told that a credit will be passed and that I will only be responsible to pay the pro rata invoice for July and the new invoice for August for the Metrofibre Contract.

Since then I have received letters threatening to hand me over for the R706 invoice. I constantly phone in to speak to agents in the billing department to sort this out, and am promised each time that someone will phone me back. No one does. And yesterday I received my statement, STILL reflecting the R706. I have continuously told them to come and remove the new installation if I am going to have to pay the R706.

THEN, I am billed R458 for the pro rata use, but it took them THREE weeks to supply me with a router to be able to USE the internet. Why am I charged pro rata for a service that I could NOT use for three weeks because of their BAD service delivery.

The excuse is that there are too many phone calls from and to me to listen to everyone to get the recording where I was informed that a credit will be passed for the R706.

When I phone in, the agent does not give me a chance to talk and talks over me. Worst service in a very long time.

But Metrofibre I will give a 5 star rating.