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Bulelani M
1 reviews | Active since Aug 2022
01 Aug 2022, 15:07
Worst service ever.
I am a SharePoint administrator, I'm self-employed and I work from home. I have 3 clients that I service, but my service delivery is becoming negatively impacted by Home-Connect.
I have 5 days without internet, not because I didn't pay, not because there's power-cuts and not because there is faulty connection somewhere. Your service charter is very pathetic, you can't resolve a simple matter such as allocating fund to my account and have my line connected.
In this fast pace world we living in right now, you are just not ready to be in this game. You are coming with snail pace and yet the 4IR protocol is required.
Helpful (0)
Replies (6)0
Replies (6)
Home-Connect's replyOfficial
01 Aug 2022, 15:11Dear Bulelani,
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Home-Connect's reply01 Aug 2022, 15:11
Official
Dear Bulelani,
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect
BM
Bulelani M's updateReviewer Update
02 Aug 2022, 15:23A full week now without my services that I paid for. Is it because I'm black that I'm getting a sub-standard service?
BM
Bulelani M's update02 Aug 2022, 15:23
Reviewer Update
A full week now without my services that I paid for. Is it because I'm black that I'm getting a sub-standard service?
BM
Bulelani M's updateReviewer Update
02 Aug 2022, 15:29I don't know how VUMATEL/Home-CONNECT found themselves in the IT space whereas they can't even solve such a mere issue concerning a R377.00 payment. This baffles me.
BM
Bulelani M's update02 Aug 2022, 15:29
Reviewer Update
I don't know how VUMATEL/Home-CONNECT found themselves in the IT space whereas they can't even solve such a mere issue concerning a R377.00 payment. This baffles me.
Home-Connect's replyOfficial
02 Aug 2022, 17:33 Hi Bulelani. Please expect a call from one of our agents shortly.
Home-Connect's reply02 Aug 2022, 17:33
Official
Hi Bulelani. Please expect a call from one of our agents shortly.
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Bulelani M's updateReviewer Update
03 Aug 2022, 11:07You guys excel in Bad Customer Service. Why not just close shop. I don't know how you can afford to have your reputation compromised over R377.00. It's like sardine swallowing a whale.
Don't respond by telling me that one of your agent will contact me shortly, I don't want to talk to another scholar.
If really and truly I'm an impossible customer, can they find a way to prove it in this arena.
Don't respond by telling me that one of your agent will contact me shortly, I don't want to talk to another scholar.
If really and truly I'm an impossible customer, can they find a way to prove it in this arena.
BM
Bulelani M's update03 Aug 2022, 11:07
Reviewer Update
You guys excel in Bad Customer Service. Why not just close shop. I don't know how you can afford to have your reputation compromised over R377.00. It's like sardine swallowing a whale.
Don't respond by telling me that one of your agent will contact me shortly, I don't want to talk to another scholar.
If really and truly I'm an impossible customer, can they find a way to prove it in this arena.
Don't respond by telling me that one of your agent will contact me shortly, I don't want to talk to another scholar.
If really and truly I'm an impossible customer, can they find a way to prove it in this arena.
BM
Bulelani M's updateReviewer Update
03 Aug 2022, 11:11You don't have the "WOW" factor. When we come to you to buy a service, we are not just buying that but the experience too.
Take a guess of the type of an experience I received from you. Day-by-day you hang on the edge of a cliff on a short rope.
Take a guess of the type of an experience I received from you. Day-by-day you hang on the edge of a cliff on a short rope.
BM
Bulelani M's update03 Aug 2022, 11:11
Reviewer Update
You don't have the "WOW" factor. When we come to you to buy a service, we are not just buying that but the experience too.
Take a guess of the type of an experience I received from you. Day-by-day you hang on the edge of a cliff on a short rope.
Take a guess of the type of an experience I received from you. Day-by-day you hang on the edge of a cliff on a short rope.