WORST SERVICE EVER!!!!

I had and still have the worst experience of service in my entire life with VUMA and HOME-CONNECT! The guys came and install my router on the 14/09/2022 and till today 22/09/2022 I am unable to connect and use my service something I paid for. In actual fact I am wasting money on data, as I am working from home. After numerous phone calls the *********** call centre agents kept on asking for the same information - they done call back, they don't keep you in the loop of things. Customer service is clearly not one of their Service Level Agreements.

Guys if you were planning on using either of this 2 companies, let me tell you to re consider.

I spoke to various agents and they keep on telling me different stories: Babalwa, Vanessa Jiyana, Yaseen Begg and the list goes on. They kept asking for photos of this and that, but the issue never got resolved. I can deal with a lot of things, but not with *********** people. "Don't do the others what you don't want to do to yourself".

And on top of that i cant get through to them on whatsapp - They simply don't respond on the platform at all.

I regret for filling in that application - Please people be careful of this people!