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Stuart M

1 reviews | Active since Dec 2020

13 Dec 2020, 12:41

Worst service ever

***. I've never in my life seen service this bad. Even the vehicle license department and home affairs have better service than this. I call the call center and get put on hold for 10-20 min or until the line drops or the receptionist answers and puts me back on hold for 20 min or promises to call me back, which THEY NEVER DO! This has been going on for 2 days, I've run out of airtime twice. This is not the first time this has happened. I've also tried the online ticket system which they don't respond to and the online chat system where they promised a support rep would phone me within 2 hrs, THEY DID NOT! I've signed up to hello Peter just for you Home-Connect, maybe now I'll get an answer, because unfortunately my fibre line is bound to for the time being

0
Replies (2)
Home-Connect
Home-Connect's reply14 Dec 2020, 10:15
Official
Good day Stuart , Thank you for contacting Home-Connect . We believe that our senior technician was in contact with you and that you were not available and you asked to be called at a specific time . Our team is working on on resolving your matter . 

Home-Connect Team
SM
Stuart M's update14 Dec 2020, 12:25
Reviewer Update
Nope... don't try to swing this like you did me some big favour and I was unable to accommodate you, I collectively spent more than 2hrs on hold since Saturday and I waited around long enough for someone to phone me back before writing my review and going out. Your technician phoned me half an hour before their knock off time, there was no way I would be able to get back home before they left for day. FYI I fixed the problem MYSELF. Turns out some "genius" changed my ISP user name and password WITHOUT NOTIFING me by email or phone call or SMS or messenger ***eon or smoke signal or any form of communication whatsoever. This on top of all the other times I've tried phoning your call centre and get left on hold and nobody phones me back. Great communication skills you lot have.