Worst service ever!

I lodged my complaint with the call center 24-Oct-20 5:04PM. After numerous calls from them wanting screengrabs of the speed, till today no feedback. Keep saying its a problem on Frogfoot side, but still nothing on our 500mbs line we barely get 80mbs. Today only 8mbs.

I've spoken to 5 agents they even logged onto our computer to test everything themselves. we still haven't had any proper feedback.