RH
Raeesa H
1 reviews | Active since Oct 2014
01 Mar 2022, 12:34
Worst service delivery
The level of service has been terrible. They could not reconnect my line despite notice that a cancellation should not go through. I have been repeatedly told that it would take just a few hours and have made over 10 calls to them. This is unacceptable and extremely disappointing. What is worse is I have received my invoice for March with no service being reconnected. Terrible!
Helpful (0)
Replies (6)0
Replies (6)
Home-Connect's replyOfficial
01 Mar 2022, 12:38Good day Raeesa,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Home-Connect's reply01 Mar 2022, 12:38
Official
Good day Raeesa,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
RH
Raeesa H's updateReviewer Update
01 Mar 2022, 12:42Instead of ensuring it does not happen again, can we resolve this issue first?? I still have no connectivity!
RH
Raeesa H's update01 Mar 2022, 12:42
Reviewer Update
Instead of ensuring it does not happen again, can we resolve this issue first?? I still have no connectivity!
RH
Raeesa H's updateReviewer Update
01 Mar 2022, 12:58An agent has still not contacted me either
RH
Raeesa H's update01 Mar 2022, 12:58
Reviewer Update
An agent has still not contacted me either
Home-Connect's replyOfficial
01 Mar 2022, 14:32Please note that we are taking measures to ensure this issue is resolved and your connection is restored
Home-Connect's reply01 Mar 2022, 14:32
Official
Please note that we are taking measures to ensure this issue is resolved and your connection is restored
RH
Raeesa H's updateReviewer Update
01 Mar 2022, 14:57Thank you, it has now been resolved. I have asked for email confirmation regarding invoicing and cancelation end March. Waiting to receive same.
RH
Raeesa H's update01 Mar 2022, 14:57
Reviewer Update
Thank you, it has now been resolved. I have asked for email confirmation regarding invoicing and cancelation end March. Waiting to receive same.
Home-Connect's replyOfficial
02 Mar 2022, 08:41Thank you for the feedback .
Home-Connect's reply02 Mar 2022, 08:41
Official
Thank you for the feedback .