AW
Anri W
1 reviews | Active since Dec 2019
01 Jul 2024, 15:31
Worst service delivery!
After waiting 2 weeks for then to arrange the fiber installation, plenty of hours on the phone begging for some sort of service delivery, we got phoned yesterday and was told installation will take place today at 11:00. Got phoned at 11:00 to be told that installation will take place af 14:00. We are still waiting on them to arrive.
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Home-Connect's replyOfficial
01 Jul 2024, 15:37Dear Anri, I am truly sorry to hear about the inconvenience you have experienced with the fiber installation process. I completely understand how frustrating it must be to have your appointment rescheduled without prior notice. Rest assured, I will do my best to assist you in resolving this issue promptly. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply01 Jul 2024, 15:37
Official
Dear Anri, I am truly sorry to hear about the inconvenience you have experienced with the fiber installation process. I completely understand how frustrating it must be to have your appointment rescheduled without prior notice. Rest assured, I will do my best to assist you in resolving this issue promptly. Kindly note an agent will be in contact shortly to assist.