Worst service by a country mile! Stay clear!

I took out a contract with Home-Connect after they were referred to me by a friend. I was using a different provider but I thought change was good.

Problem began from day one. The transfer from the old supplier to HOME Connect was supposed to take place over the weekend but that never happened. I assumed that since it was a weekend things are slow. Come Monday I was still waiting for a service. A few calls later eventually I resigned to the fact that I'll only get service the next day. After bunking work on the Tuesday while waiting for Vumatel to "fix" the issue (The Vumatel tech said everything was fine on their side) I was told by the call Centre lady that service should resume after a few hours.

That never happened. On the Wednesday I had to go to work and I got a call from Home Connect that they are looking into the matter and it should be OK. I got home and didn't get any service. On the 4th (Thursday) I called and canceled. I was informed of a penalty fee for an early cancelation. Reluctantly I agreed to this fee (just under 2 thousand Rands).

I proceeded to get a formal deal with an LTE supplier (I had already wasted over R1000 on prepaid data since the weekend). On the first of September the debit order with the cancelation fee went through and I assumed that was the end of it. A subsequent email was sent notifying me of the cancelation.

Lo and behold today I get an SMS notification about a debit order that has been loaded for 2400 from Home Connect. 2 call Centre agents later I'm told that they don't know why I'm charged as that is not their department (that generally happens when you call them. You get bounced around a few times).

Long story short it is almost 2 full months I've never used a single byte of their data yet I'm supposed to pay.

If you know what is good for your sanity listen to a stranger and stay away from this company. I listened to a friend and I'm busy writing a thesis on a review page

Honestly if there was a lower review I'd gladly give them that rating