KB
Khaya B
1 reviews | Active since Jul 2014
15 Aug 2023, 09:22
Worst Provider
I have been on a chat with Samekelo for the past 40 minutes and he has not assisted me at all. He has come back to me only twice in that time and I have waited for a response more I have been assisted.
Also, this refund process is taking way longer than it should. It's really pathetic to have to wait for two months for a refund on a service they can't provide. Now I'm being asked to send my bank details again, does this mean this was never processed in the first place? What is the delay?
Helpful (0)
Replies (1)0
Replies (1)
Home-Connect's replyOfficial
15 Aug 2023, 09:41Dear Lindikhaya, we apologize for the inconvenience you have experienced with our customer service representative, Samekelo. I understand that waiting for a response can be frustrating, and I apologize for the delay in addressing your concerns. An agent will be in contact shortly to assist.
Home-Connect's reply15 Aug 2023, 09:41
Official
Dear Lindikhaya, we apologize for the inconvenience you have experienced with our customer service representative, Samekelo. I understand that waiting for a response can be frustrating, and I apologize for the delay in addressing your concerns. An agent will be in contact shortly to assist.