Worst possible experience ever to get Fiber to the Home connection.

Worst possible experience ever to get Fiber to the Home connection. Have been having problems where a Robyn is being entitled and can not be bothered to follow up regarding an application we have for getting fiber. We have contacted metro fiber ourselves to get the boxes installed and to organize delivery of a router as Home connect can not be bothered. Started the application on 8 September and this Robyn woman clearly does not now how to run operations. This is discussing that we as users must pay and beg to get service. I want a call to explain why service is so bad and why I as an end user must do your work for you and still pay you for the service you are note willing to provide.