RC
Rajesperi C

1 reviews | Active since Jun 2023

08 Sept 2023, 13:59

worst nd pathetic service provider

The worst experience ever, app**** for the service on 22/08/2023 and got installed on 25/08/2023. but was not able to get service until 27/08/2023 I was sent an invoice to be billed from 25/08/2023. while speaking to agents I was always told I would be prorated and my normal bill to be debited on the 1st of October 2023, but to woke up with no internet service so I called the call center to know my service was suspended due to no payment. I set a debited order which never went out on the 1st even if they said it would be billed in October The WhatsApp line is the most pathetic self-help service, with unconsidered agents Fast forward to payment was made and to have no response and now have to wait 24/72 hours for my service to be reconnected- worst service provider We only used You'll for you'll only be available in our area and to receive this service level is terrible. whenever we ask for manager no1 is available and to be told we will be said the same things the agent saying

0
Replies (5)
Home-Connect
Home-Connect's reply08 Sept 2023, 14:03
Official
Thank you for your feedback, Rajesperi. An agent will be in contact shortly.
RC
Rajesperi C's update08 Sept 2023, 14:21
Reviewer Update
when will the agent call --when the service is back
RC
Rajesperi C's update08 Sept 2023, 14:22
Reviewer Update
level of service is pathetic
RC
Rajesperi C's update11 Sept 2023, 13:06
Reviewer Update
worst and pathetic service provider
service is still offline more than 72 hrs and no1 from team leader to accounts can help
Home-Connect
Home-Connect's reply11 Sept 2023, 13:52
Official
Good day, Rajesperi. Please expect a call from our escalations team shortly.