DM
Deon M
1 reviews | Active since Jul 2019
16 Aug 2024, 08:08
Worst ISP than ever
What a poor service from Home-connect. I have been making regular payments upfront every month only to receive SMS that I owe R146 and that my services would be cut off if no payment was received. To my surprise, there have been billing adjustments on service that have not been communicated way before. I called the call centre only to be told it was in the portal. I went through the portal, and no communication was sent to justify the increase, and call centre agents acknowledging sending me from pillar to post with no accountability.
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Home-Connect's replyOfficial
16 Aug 2024, 08:13Dear valued customer ,I am truly sorry to hear about the issues you have been facing with your billing and the lack of communication from Home-Connect. Your experience is important to us, and I apologize for any inconvenience caused. I will investigate this matter further to understand why you received the billing adjustments without prior communication and the confusion regarding the payment reminders. Rest assured an agent will be in contact shortly to assist.
Home-Connect's reply16 Aug 2024, 08:13
Official
Dear valued customer ,I am truly sorry to hear about the issues you have been facing with your billing and the lack of communication from Home-Connect. Your experience is important to us, and I apologize for any inconvenience caused. I will investigate this matter further to understand why you received the billing adjustments without prior communication and the confusion regarding the payment reminders. Rest assured an agent will be in contact shortly to assist.