Worst ISP. Please don't join.

I would strongly advise against anyone considering Home Connect for their internet needs. The service is highly unsatisfactory. The technicians in charge of the internet seem completely clueless about their work. Paying for their services is an utter waste of time. Moreover, their customer service is not only unhelpful but also rude. I can't fathom what they actually do with their time.

I filed a service ticket on a Friday when my internet was down, and it wasn't until Monday evening that I had to follow up. After enduring long wait times on hold, I had the misfortune of speaking with a discourteous representative who informed me that I was still within the 72-hour Service Level Agreement (SLA) period. Apparently, they only consider dispatching a technician if the service doesn't miraculously starts working or if they continue to fail in remotely accessing the ONT box for a period of 72hrs. It's baffling that they require 72 hours just to attempt remote access. If the service is unreachable, they should immediately escalate the issue to the fiber infrastructure owner and promptly involve the responsible team.

Clearly, this service is managed by individuals who lack the necessary expertise. I can't comprehend why they insist on waiting for 72 hours to attempt remote access when the service is already non-functional. If you're seeking value for your money, I strongly advise against choosing this service.