PD
Phillip D
1 reviews | Active since Feb 2023
01 Feb 2023, 16:56
Worst ISP next to w Africa and rain
Trying to cancel service due to price increase 2nd time in the year. Have explained issue to several "agent" have asked to speak to management but to no avail. Trying to cancel on web app shows I must pay exorbitant amount. Spoke to them several times was told that it's for installation, which they didn't do, so explained to them that they didn't do the instelation and I will not pay that amount and am unable to pay said amount even if I wanted to. They would call me back and am still waiting for them.
Helpful (0)
Replies (6)0
Replies (6)
Home-Connect's replyOfficial
01 Feb 2023, 16:59Dear Phillip, thank you for your feedback. Unfortunately, the price increase is insisted by Frogfoot and it affects all ISP’s. We at Home-Connect have tried to keep the increase as minimal as possible. We still try to keep our pricing as competitive as possible. We have requested an agent to assist further with your query.
Home-Connect's reply01 Feb 2023, 16:59
Official
Dear Phillip, thank you for your feedback. Unfortunately, the price increase is insisted by Frogfoot and it affects all ISP’s. We at Home-Connect have tried to keep the increase as minimal as possible. We still try to keep our pricing as competitive as possible. We have requested an agent to assist further with your query.
PD
Phillip D's updateReviewer Update
01 Feb 2023, 17:03I have made several calls and no one wants to sort it out. They only want to tell me what their policy said. You home connect didn't do the instelation at my premises. You only sent a router. I can't cancel due to if I click yes I am to pay you home connect 2875 which is ubsurd to SA the least. Pardon my spelling.
PD
Phillip D's update01 Feb 2023, 17:03
Reviewer Update
I have made several calls and no one wants to sort it out. They only want to tell me what their policy said. You home connect didn't do the instelation at my premises. You only sent a router. I can't cancel due to if I click yes I am to pay you home connect 2875 which is ubsurd to SA the least. Pardon my spelling.
Home-Connect's replyOfficial
01 Feb 2023, 17:05Thank you for your feedback, we understand your frustration and have requested a Senior agent to assist with your query.
Home-Connect's reply01 Feb 2023, 17:05
Official
Thank you for your feedback, we understand your frustration and have requested a Senior agent to assist with your query.
PD
Phillip D's updateReviewer Update
02 Feb 2023, 08:36Am still waiting on their call. Tried calling and get the runaround. All operations are busy and the person Naidoo is not in at moment. Can not cancel still.
PD
Phillip D's update02 Feb 2023, 08:36
Reviewer Update
Am still waiting on their call. Tried calling and get the runaround. All operations are busy and the person Naidoo is not in at moment. Can not cancel still.
Home-Connect's replyOfficial
02 Feb 2023, 08:40Thank you for your feedback, we have requested an agent to assist you.
Home-Connect's reply02 Feb 2023, 08:40
Official
Thank you for your feedback, we have requested an agent to assist you.
PD
Phillip D's updateReviewer Update
06 Feb 2023, 09:08They are not answer g the phones. They ignore customer complaints totally. They are not willi g to sortaccou t issue or I ternet issue. Their support staff reads from a screen and are unmoving. They won't sort over charging out and I am upset to no end. Gonna go to social media and put the whole ordeal on it now.
PD
Phillip D's update06 Feb 2023, 09:08
Reviewer Update
They are not answer g the phones. They ignore customer complaints totally. They are not willi g to sortaccou t issue or I ternet issue. Their support staff reads from a screen and are unmoving. They won't sort over charging out and I am upset to no end. Gonna go to social media and put the whole ordeal on it now.