WORST ISP IN THE WESTERN CAPE!

I’ve requested an activation on the 1st of August as we transferred our fibre to a new place. I’ve been with Home-Connect/Vumatel fibre for 4 years and to date I still have no internet. They cannot tell me why it’s not activated and they do not respond to my emails. On call on Monday morning they advised Vumatel is looking into the issue and I’ve received no update since. I’ve advised I work from home and internet access is urgent but still no urgency on the matter. No technicians sent out to even check why they cannot activate the NEW line Vumatel installed and no correspondence with feedback/updates.