BB
Bongani B
1 reviews | Active since Apr 2013
02 Dec 2021, 10:08
Worst ISP
I logged a call 36 hours ago for a line upgrade, I am now told after approval , I must wait for another 72 hours. other service providers do this in minutes
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
02 Dec 2021, 10:26Good day Bongani.
We would like to apologies for the experience you have had with us .
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us .
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
Home-Connect's reply02 Dec 2021, 10:26
Official
Good day Bongani.
We would like to apologies for the experience you have had with us .
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us .
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
Home-Connect's replyOfficial
02 Dec 2021, 11:35Dear Bongani
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Home-Connect's reply02 Dec 2021, 11:35
Official
Dear Bongani
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
BB
Bongani B's updateReviewer Update
02 Dec 2021, 15:59Hi , nothing has been resolved , I was given an shift blame excuse and told that by midnight my issues should be resolved......it is all a lie and they are now not answering the calls. I have called all the other ISP in the area and confirmed that such requests are actioned immediately
BB
Bongani B's update02 Dec 2021, 15:59
Reviewer Update
Hi , nothing has been resolved , I was given an shift blame excuse and told that by midnight my issues should be resolved......it is all a lie and they are now not answering the calls. I have called all the other ISP in the area and confirmed that such requests are actioned immediately
Home-Connect's replyOfficial
03 Dec 2021, 13:20Good day Bongani.
Your life has successfully been upgraded as mentioned to you.
Kindly run a speed test and provide us with a screenshot on our WhatsApp line if the speeds have no increased .
Kind regards
Your life has successfully been upgraded as mentioned to you.
Kindly run a speed test and provide us with a screenshot on our WhatsApp line if the speeds have no increased .
Kind regards
Home-Connect's reply03 Dec 2021, 13:20
Official
Good day Bongani.
Your life has successfully been upgraded as mentioned to you.
Kindly run a speed test and provide us with a screenshot on our WhatsApp line if the speeds have no increased .
Kind regards
Your life has successfully been upgraded as mentioned to you.
Kindly run a speed test and provide us with a screenshot on our WhatsApp line if the speeds have no increased .
Kind regards