Worst internet service provider!!!

Their after-sales service/customer service has always been shocking. They told me they have connected my internet on Friday only to find out they haven’t. I spent the long Christmas weekend alone at home not even able to watch TV. When you call them, they are the most useless because it takes a few calls for them to tell you exactly what’s wrong. Today is day 4 without the internet and I’m wondering if they will refund me. Their WhatsApp customer care number also doesn’t get attended, you get a reply on there when they feel like it.

We’ve been told Cool Ideas has the best customer care. Wanting to find out if that’s the case and ditch Home Connect because even the initial fibre connection when we app****, I had to phone daily for 2 weeks to try and get connected.