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Ntokozo N
1 reviews | Active since May 2014
05 Mar 2024, 16:41
Worst fibre provider
I signed up for Home Connect through Vuma. Every month its a struggle. Last month I was struggling to pay for my WIFI because apparently the username I was given was registered for two people and I suppose that is my problem. This month there is an issue with Vuma Reach payment issue and yet my account was debited on the 1st of March 2024 and they working on it but that time my WIFI is off and I keep missing important work meetings and i seem unprofessional. It is my problem right??? i cannot wait to leave this company and i would not even recommend it to anyone. Your service is the worst.
Helpful (0)
Replies (11)0
Replies (11)
Home-Connect's replyOfficial
05 Mar 2024, 16:43Dear Ntokozo, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply05 Mar 2024, 16:43
Official
Dear Ntokozo, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
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Ntokozo N's updateReviewer Update
05 Mar 2024, 17:16I got contacted and waiting for the email showing the funds do not reflect on your side so i can show you the funds did leave my account since you not responsive to your support email.
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Ntokozo N's update05 Mar 2024, 17:16
Reviewer Update
I got contacted and waiting for the email showing the funds do not reflect on your side so i can show you the funds did leave my account since you not responsive to your support email.
Home-Connect's replyOfficial
05 Mar 2024, 17:22Kindly note that our agent was informed of your email.
Home-Connect's reply05 Mar 2024, 17:22
Official
Kindly note that our agent was informed of your email.
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Ntokozo N's updateReviewer Update
06 Mar 2024, 17:01Now you are ignoring my emails after saying you will check with VUMA and get back to me. you are very bad service provider and bad at your service. Why not cancel my account effective from today because you clearly failed and Vuma refunds me my money so i can move to Afrohost. I am sitting without WIFI being punished for something i did not do.
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Ntokozo N's update06 Mar 2024, 17:01
Reviewer Update
Now you are ignoring my emails after saying you will check with VUMA and get back to me. you are very bad service provider and bad at your service. Why not cancel my account effective from today because you clearly failed and Vuma refunds me my money so i can move to Afrohost. I am sitting without WIFI being punished for something i did not do.
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Ntokozo N's updateReviewer Update
06 Mar 2024, 17:04Now you are ignoring my emails after saying you will check with VUMA and get back to me. you are very bad service provider and bad at your service. Why not cancel my account effective from today because you clearly failed and Vuma refunds me my money so i can move to Afrohost. I am sitting without WIFI being punished for something i did not do. Afrohost cannot open an account for me because it says i have an active ISP which is you.
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Ntokozo N's update06 Mar 2024, 17:04
Reviewer Update
Now you are ignoring my emails after saying you will check with VUMA and get back to me. you are very bad service provider and bad at your service. Why not cancel my account effective from today because you clearly failed and Vuma refunds me my money so i can move to Afrohost. I am sitting without WIFI being punished for something i did not do. Afrohost cannot open an account for me because it says i have an active ISP which is you.
Home-Connect's replyOfficial
06 Mar 2024, 17:07Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply06 Mar 2024, 17:07
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
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Ntokozo N's updateReviewer Update
06 Mar 2024, 17:28I have not been contacted instead someone buzzed me to make it look like they tried to reach me, i am honestly tired of you.
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Ntokozo N's update06 Mar 2024, 17:28
Reviewer Update
I have not been contacted instead someone buzzed me to make it look like they tried to reach me, i am honestly tired of you.
Home-Connect's replyOfficial
06 Mar 2024, 17:32We are aware of the attempt to contact you. an email requesting an alternative contact number has been sent.
Home-Connect's reply06 Mar 2024, 17:32
Official
We are aware of the attempt to contact you. an email requesting an alternative contact number has been sent.
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Ntokozo N's updateReviewer Update
19 Mar 2024, 08:57I am going to exposure you for your negligence and compromising my personal information. You made me suffer and made me pay someone's else's account
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Ntokozo N's update19 Mar 2024, 08:57
Reviewer Update
I am going to exposure you for your negligence and compromising my personal information. You made me suffer and made me pay someone's else's account
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Ntokozo N's updateReviewer Update
26 Mar 2024, 07:27It appears that what I was saying was true, you were negligence and did not even once saw the need to admit but instead you were trying to lay the blame with Vumatel stating they responsible for the billing but the negligence was with you hence money left my account to pay for someone's else's account whom I do not even know. You had the privilege of switching of my services when you stated that you could not see the money in your account, and what do I get? I will keep exposing you on all possible channels so customers can see the type of company you are and hopefully someone will hear my story.
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Ntokozo N's update26 Mar 2024, 07:27
Reviewer Update
It appears that what I was saying was true, you were negligence and did not even once saw the need to admit but instead you were trying to lay the blame with Vumatel stating they responsible for the billing but the negligence was with you hence money left my account to pay for someone's else's account whom I do not even know. You had the privilege of switching of my services when you stated that you could not see the money in your account, and what do I get? I will keep exposing you on all possible channels so customers can see the type of company you are and hopefully someone will hear my story.
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Ntokozo N's updateReviewer Update
09 Apr 2024, 11:22I honestly regret why i signed up with you in the first place, you are ****mers and even I left you for Afrhost you are still debit my account and not even taking accountability for your negligence. I am incurring unnecessary charges since you are taking money I budgeted for to pay for my Afrihost and you take it and I have to wait for your processes. This is the second time happening. I am going to sue you.
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Ntokozo N's update09 Apr 2024, 11:22
Reviewer Update
I honestly regret why i signed up with you in the first place, you are ****mers and even I left you for Afrhost you are still debit my account and not even taking accountability for your negligence. I am incurring unnecessary charges since you are taking money I budgeted for to pay for my Afrihost and you take it and I have to wait for your processes. This is the second time happening. I am going to sue you.