Worst Fiber Change Over Experience

I would like to Thank Lucien Chetty he called me yesterday evening when i had lost hope that i will have no internet again for the 6th day and he delivered very quick and efficient also he says he received some assistance from someone to that person i say thank you very much and i appreciate your service also to Cristine i appreciate you calling still to check on me to confirm if all is working and lastly i would like to apologize to Page and some guy forgot his name i was rude to you both i was very frustrated with how long this process was taking i am in the IT industry as well and i now how it feels to be unfairly treated especially on circumstances that are beyond your control again i am sorry to you both for my behavior.... my advice to the entire team is please improve your troubleshooting capabilities and thinking outside the box to offer client top level service i managed to do what i believe is what my isp provider should do and for that i am very disappointed as a client i should not resort to such length to find out the status of the transfer of ownership that is something you guys should do perhaps there are business constraints holding you back from doing what i did i don't know but please going forward don't make such a transition a pain for someone else like you did me. Thank you and God bless.

The other person i would like to thank is Shanon-Lee Davis...Thank you Shannon i really appreciate your efforts. God Bless.