Worst experience with home connect

I have been having issues with home connect from January 2022. Everytime I call the call center (which is like weekly) they don't know their job or unable to help me. I have spoken with the supervisor in charge and still have no help. I have been charged for 2 full months without service (January 2022 and February 2022) and till date have not been refunded yet I have been debited every month on the 1st for my service. It is not 2 months and no one has contacted me. Poor service and there isn't anyone who does their job or knows how to do it. I have so many reference number. One of the people I dealt with was storm in 19 January 2022 and she has not contacted me till date 15 May 2022.