1 reviews | Active since Nov 2016

05 Dec 2023, 12:47

Worst experience ive ever been gotten

Dont even want to give them a star

I have been wasting so much time sending emails, trying to call and doing basically everything to get some assistance and just not getting anywhere as they dont care

I get 5 different stories everytime i call I get no help and they dont even try to understand my side or care as all they do is read whats written on a screen

I am in sales myself and if i gave my clients the service im getting from home connect id have been jobless

I have been without fibre for 5 days and now I've had it you send mails to support and marketing and it just goes unresponded as they dont care for client satisfaction all they want is your money

I have had it as this goes against my rights as a consumer I will be reading up on the consumer protection act

RESPOND TO MY CALLS RESPOND TO MY MAILS

SOMEONE JUST RESPOND TO YOUR CLIENTS

This is now pathetic and a joke but i am not laughing How can you even still be called a company with this "service"

0
Replies (1)
Home-Connect
Home-Connect's reply05 Dec 2023, 13:35
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards