MH
Mbali H
1 reviews | Active since Feb 2022
03 Jun 2024, 16:32
WORST EXPERIENCE AS A FIRST TIME CUSTOMER.
***
TERRIBLE SERVICE!!! They took a whole month just to install a mere fibre. Everyday I have to call and they tell me “We escalating it or we’ll request feedback” EVERYDAY!!!! Finally they installed the fibre, then I’m connected without internet. The IT department is as useless as the management from there! DO NOT WASTE YOUR TIME OR MONEY WITH THESE PEOPLE.
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Replies (2)
Home-Connect's replyOfficial
03 Jun 2024, 16:43 Dear Mbali, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply03 Jun 2024, 16:43
Official
Dear Mbali, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
MH
Mbali H's updateReviewer Update
04 Jun 2024, 09:31YET AGAIN THEY **** AND ****. I’m fed up with these people. No help or whatsoever. They arranged for technicians from Vumatel and they were supposed to be at my house at 08:30 and an hour later no one is there. No communication or whatsoever. !!! Now they no longer take my calls . I’m so FED UP
MH
Mbali H's update04 Jun 2024, 09:31
Reviewer Update
YET AGAIN THEY **** AND ****. I’m fed up with these people. No help or whatsoever. They arranged for technicians from Vumatel and they were supposed to be at my house at 08:30 and an hour later no one is there. No communication or whatsoever. !!! Now they no longer take my calls . I’m so FED UP