Worst experience

I haven't had internet service from home connect. I paid them for this month and only had internet service for a week. I contacted them and was told that my internet was down and they will send someone and that didn't happen, so I contacted them again and this time around, this agent told me that my service with home connect had been cancelled and he verified this through an email that he sent.

Now I am currently trying to move to a different network and home connect still has me as one their customers and I am unable to use a different internet service provider because it seems home connect has not removed me from their system but strangely enough they cancelled their services with no reason.

All that I want from them is for them to remove me from their system and I can join a different network