Worst ever !! Stole my money

On 22 August 2025 I phoned home-connect to get fiber. They weren't able to find my location after I sent them a location pin the lady informed me that they need to request vuma to add our location to there system as she is picking up fibe in our main street. She said I need to give the a day or two and phone back on 26 August 2025. So I phoned them back on the day as discussed. The guy said oh well that ticket is closed and they will be able to go further with the fiber. I was over the moon this was the fastest I ever got fiber..... I informed the agent please only debt me on the 1st of every month I do not have the funds right now. He took all my information and said oky so the first of every month. I gave if my card details and accepted like he asked me to. He took the money out of my account then and there. I then again asked him make sure it is only on the first.... well after the call I saw the money was out of my account.....the next day they came to do the installation and then informed me they are not able to install my fiber due to the fact that the premmiss needs to be created .... all and all it should take two months.... I spoke to a lot of people to try and get a solution but I need to be refunded. So now they inform me it will take 6 to 8 weeks to give my money back. This is unacceptable it took them less then 5 min to ***** my money but they want to make me wait 6-8weeks to get my hard earn money back. I will be phoning my bank and payfast today to lay a claim of ***** against them. My next steps is going to every news outlet to tel my story how they stole money from a hard working single mom with two jobs just to survive.