Worst Customer Service Ever!!!

This is the fourth day I have complained about my intermittent internet connection. And I haven’t been helped? What will it take for this to be resolved? Should I cancel my subscription and request a refund immediately? I have been in contact with Celerity and they have no ticket logged to them and I seem to be the only one with this issue here.

Please sort this out once and for all. I’m tired now. Somebody needs to do their job. Your phones have been receiving high call volumes since Monday. How is that possible? Unless it’s an issue you guys are aware of and it’s affecting a lot of people

I don't even have to mention how useless your escalations team is, Cleopatra Thathaisa and Kabir Singh never actually got back to me, since Monday when I started sending the email. Yesterday I spoke to Adrian, who was supposed to come to my house the check the issue, he came up with a lot of excuses not to come, and said he would today, then suddenly he is not at work today, he will send somebody else.