Worst customer service and company

I sent a request for a downgrade which is pending for a few weeks now. I now want to cancel and cannot do this until you cancel the pending downgrade request. I've been trying to cancel this ridiculous service for some time now. No one seems to want to assist. The longer you take the longer I have to pay you and I think thats why you refuse to assist me . What dont you understand about the fact that ive been paying for speeds i never got for 3 years and jo one bothered calling me back but now that i want to cancel you want to call me? I have nothing to say to you . Please just assist in cancellation asap.