Worse ****** service I received from an ISP

I placed a fiber line installation with Home connect after being informed that line installation would take 2 to 4 weeks which was fine for me on 10 November 2020 my line application was approved and moved on open serve for the line to be installed. On 14 November 2020 I emailled their customer support to ask about the status of my line but only received a reply on that email the 26 November 2020 stating my order is with Openserve who will contact me to finalize the installation date and activate my line. On 18 November 2020 I received an email stating my order was with Openserve and that they would contact me with regards to installatiom, I run a business from home and need constant internet access in order to continue working,no work means no pay. After numerous calls to their customer service center I was transferred to 5 different agents who could not even assist or give me feedback as to what is happening.

I spoke to Robyn on 10 December 2020 who informed me the line was cancelled but she would fine out and get bavk to me the same day,that did not happen and I contacted Home connect the next day again yet same story we will get back to you and they will escalate the issue with a manager. A whole week went by and still no update from open serve or an email to say what is going on,My specific instruction was for my line to be installed and active on 15 December 2020 as I had to cancel my previous ISP if I knew that on today 21 December 2020 I would still not have a line installed I would have remained with my previous ISP.

It has no been 6 days pass the date where my line was supposed to be installed,6 days of not earning anything. When I called customer service at 10.40am this morning I spoke to Crystal who informed me to wait for the line to be installed and activated,I have waited since 18 November 2020 infact since 10 November 2020. I was informed that openserve staff are on leave and they working with skeleton staff,im not dealing with openserve but with Home connect so that is mot my problem. Crystal did what she could but we will see if her manager returns my call to update me how they will solve the problem instead of just passing the bucket to the next person.

This is not acceptable service by any company,if you cant resolve the issue then say so,do not tell me you have this problem and that problem tell me what your solution will be.Worse ****** service I received from a company