YB
Yusuf B
1 reviews | Active since Jul 2013
06 Sept 2023, 08:07
With the internet connection being down the entire of last night after loadshedding, I had decided to let Home connect know that the service is up and running again as of this morning
With the internet connection being down the entire of last night after loadshedding, I had decided to let Home connect know that the service is up and running again as of this morning . I was called by a friendly voice over the phone , his name was Kashmeel , he was helpful and answered any questions I had regarding the outage . Thank you
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Replies (1)Home-Connect's replyOfficial
06 Sept 2023, 08:18Dear Enver, Thank you for reaching out to us and providing an update on the restoration of your internet service. We apologize for the inconvenience caused by the outage during last night's loadshedding. We are glad to hear that your internet service is up and running again this morning. Our team strives to promptly resolve any issues and ensure a seamless experience for our valued customers like you. We appreciate your kind words regarding Kashmeel, who assisted you over the phone. We take pride in our dedicated and knowledgeable customer service team, and I will make sure to pass on your feedback to him. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you. Thank you for choosing Home-Connect.
Home-Connect's reply06 Sept 2023, 08:18
Official
Dear Enver, Thank you for reaching out to us and providing an update on the restoration of your internet service. We apologize for the inconvenience caused by the outage during last night's loadshedding. We are glad to hear that your internet service is up and running again this morning. Our team strives to promptly resolve any issues and ensure a seamless experience for our valued customers like you. We appreciate your kind words regarding Kashmeel, who assisted you over the phone. We take pride in our dedicated and knowledgeable customer service team, and I will make sure to pass on your feedback to him. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you. Thank you for choosing Home-Connect.
