With regards to my query

Dear Xolani, Thank you for reaching out to us regarding your recent query. I'm delighted to hear that our customer service representative was able to assist you effectively. We strive to provide exceptional service, and I'm glad that she was polite and ensured that you understood every step of the process.At Home-Connect, we understand the importance of clear communication and patience when assisting our customers. It's great to hear that our representative waited for you while you followed the prompts, ensuring a smooth experience for you. We appreciate your kind feedback and are always here to help with any further inquiries or concerns you may have. Please don't hesitate to reach out to us if you need any further assistance.