WiFi ****!!!

We are moving and called Home Connect to move our fibre to the new place. When we signed up, they advised we can move. Now when it’s time to move, there are so many terms and conditions. We can only get the free move on the 1st Feb 2022 which means for 2 months we will be paying for WiFi we have no access to. Now if we would like them to move us before 2 Feb, we would have to pay WiFi for 2 months at our old place then pay WiFi for our new place. How crazy is this when we are just moving house and staying with the same provider? Doesn’t make sense to us!