WiFi down

I WORK from home. I haven't had internet connection since 23 May 2022, 1 PM. I called customer service and spoke to an agent who misled me and told me it will be back up before end of business yesterday. On the phone she told me on their system it shows I'm active and that on Vumatel system it shows disconnected or canceled and that I am caller 8 to report same issue and that they are aware but don't know what caused me to be offline and that they as home connect they also don't know whats happening. I had to spend more money so that i can productive . I lost a day income due to this, i am still without internet and yet home connects sends me a statement for my bill that's due in 5 days. million dollar question, are you going to pay me for loss of income? the information received over the phone sounded like someone who wasn't sure what they were saying. I tried calling them again at 6PM and guess what, they close at 8 but no one answered my call!!!!!!!!!!!!!!!!!!!!!!!