Why, Oh Why Did I Signed Up With This Provider

This must be the absolute worst experience I ever had with an Internet Service Provider. Details are as follows: Application for Fibre: 23 December 2021. Installation of Line and Terminal (Not usable due to positioning): 28 December. Thanks Keryn you get 5 stars for friendliness and support, but the company can't take credit. Confirmed installation problem with Yasteel on 4 January by providing images. New installation on Thursday, 6 February - still not working because no modem delivered. On Friday, 7 January was informed by Yasteel that modem dispatched and will receive that afternoon, latest by Monday. Followed up by Email on Monday 10 Jan, Tuesday 11 Jan without any feedback or answers frim Home-Connect Support. AND NOW THE BEST TSTIMONIAL FOR ANY BRAND: On Thursday, 12 January I am starting to receive SMS Messages from their accounts department reminding me that I owe them R608 and must urgently pay the outstanding amount. That even while the installation is still incomplete and I am still waiting for a modem that is now on its way to me for the past 7 days.. I'm advising everyone out there to be careful and do a due diligence on this provider before contracting them. I again contacting them this morning by Email, and got a response that they will follow up. Just that - we will follow up. Thanks Home-Connect. I guess I made a huge mistake trusting you as my service provider. I think it is time for ICASA to start an investigation on this so-called Internet Service Providers in South Africa.