Why is it a hassle to request for service?

I couldn't do a move order on the Home Connect Website, as it could only be done manually through the call centre. The move order was done on the 1st of October 2021 and the cancellation was also done on this day. I was advised that the cancellation request had been sent to the supervisor to ensure that the previous account ends on the 31st of October and not on 30 November 2021. This email was said to have been referred to the Supervisor on the 1st of October but to date I haven't received any feedback regarding the cancellation and assurance of when the subscription will end as I require the subscription at the new address to commence on the 1st of November 2021. Cansomebody contact and assist me by providing me with the relevant information and assistance.

I am still with Home Connect, I'm not planning to leave Home Connect, I require you to please cancel with effect from 31 October 2021.

Each time I phone the callcentre, the line is on hold until it drops.

This is really frustrating.