Why brag if you don't deliver? (pun intended)

I have been dealing with poor internection for quite some time with Home-connect. An agent advised that I should recive a new router from Home-connect. At the same time, I ordered a new fibre product for a blind relative at a different residence. There was little to no comms and the routers took over a month to get deliveres (after I complained a lot and got blocked from their Facebook page). I specifically requested that both routers be delivered to my home address because the woman is blindd and too scared to to recieve the router. It was agreed upon. However, one router was sent to me and the other to the blind woman. However, there were people present who recieved it for her but I was under the assumption that the one I recieved was for her and installed by her before she recieved one. So now she has two and I have the old one. I specifically requested that home-connect do something unlike them and communicate beforehand when a courier will be sent but alas they did not. Nor did they inform me that a courier would be coming to my house today to take the old router (which I am currently using for work even though it is a bit faulty) so I couldn't give it. I explained that I am sick and can't go to the blind woman to get the other one so that I may give back my old one. But there is no acknowledgement from the ops that they failed to notify me that they will be collecting my router today. I just have to smell what they intend to do. What if I was at work? What if I was out of town? So their response? not their problem they will collect it tomorrow or else I will be billed for all three. Seems sus? Telkom didn't even do that and that's saying something. Trust me when I say, stay away, stay far far away.