When Amazing Customer Care Saves A Company

Last week I ran into an issue where I have requested an upgrade on my link a few weeks before but nothing had happened I contacted the call center and got hold of customer sup[port who then advised me that on their end the system showed I has selected a downgrade I however happened to capture the upgrade process with screenshots to ensure I had evidence of the upgrade, this was was not my first rodeo and I know things can go wrong.

Anyways, so we established the system had messed up and I had my proof, now what, I needed this upgrade urgently for work I was doing, well enter the most amazing support agent ever, Lerato Mogano, she was a super star, Home-connect take note of this amazing lady had it not been for her efforts and amazing service I would have canceled my services and never recommended you as an ISP (which I often do on multiple platforms and forums). Lerato Mogano managed to fix the system upggrade error and then push your NOC agents to push through my upgrade, she kept me informed and gave me choices such as "If is was home and could provide the ONT device info it would speed up the process) I made the effort to quickly get it. Lerato Mogano is a shining example of customer care and her efforts saved Home-connect a loss and likely alot of negative feedback.

Thank you again Lerato you made my day and I am so grateful for all your efforts